ZOOEY CLEARY
zooey@cleary.cv · (480) 580-0022 · Washington, DC
Customer-focused professional with experience in restaurant operations, delivery logistics, and digital business management. Proven ability to thrive in fast-paced environments, coordinate between teams, resolve issues in real time, and deliver excellent guest experiences. Dependable, tech-savvy, and skilled at learning new systems quickly.
EXPERIENCE
Expeditor & Front-of-House Coordinator June 2019 – August 2021
The Secret Stash | Crested Butte, CO
– Served as the primary communication bridge between kitchen and front-of-house staff, ensuring order accuracy and seamless service during high-volume dinner rushes
– Managed expo window operations including quality inspection, plating standards, garnishing, and timely table delivery for a full-service restaurant
– Addressed guest concerns directly, de-escalated issues, and coordinated with management to maintain a positive dining experience
– Trained on food safety protocols, menu knowledge, and front-of-house workflow to support team across multiple roles
Digital Operations Manager September 2024 – Present
Zephyr Enterprises LLC | Phoenix, AZ
– Designed and launched zephyrstr.com, a guest-facing website with full booking integration allowing guests to search availability, select properties, and complete reservations directly through the site across a 7-unit vacation rental portfolio
– Built a revenue analytics system tracking $38K+ in annual revenue, occupancy rates, and booking performance across multiple properties
– Led evaluation, selection, and implementation of Guesty property management platform, including system configuration and staff training
– Created and optimized property listings on Airbnb and VRBO with professional photography, edited imagery, and targeted advertising
– Managed multi-channel digital advertising campaigns and developed workflow automations to streamline daily operations
Independent Delivery Contractor October 2022 – February 2024
DoorDash | Washington, DC
– Completed on-demand delivery orders across the DC metro area, maintaining high customer satisfaction and on-time performance
– Navigated real-time order changes and customer communication to resolve issues efficiently
EDUCATION
American University 2021 – 2022
Washington, DC · Coursework in Computer Science and Political Science
Activities: Model United Nations
The Colorado Springs School May 2021
Colorado Springs, CO · High School Diploma · GPA: 3.94
Honors: Honor Roll (4 consecutive semesters), 2021 English Department Award
SKILLS
Customer Service: Guest Relations · Conflict Resolution · Complaint Handling · Upselling · Team Communication
Operations: Inventory Awareness · Order Accuracy · Quality Control · Multi-Tasking · Time Management · Cash Handling
Technology: POS Systems · Google Workspace · Microsoft Office · Scheduling Software · Quick Learner on New Systems
Additional: Food Safety Knowledge · Professional Photography · Social Media Marketing
Cleary Central Volume 